Return & Exchange Policy

At Ummi & Me, every mama deserves to shop with confidence. If something isn't right, we'll make it right.

14-Day Return & Exchange Window

In accordance with Kuwait's Consumer Protection Law No. 39 of 2014 and the Digital Commerce Law (2025), you have the right to return or exchange any eligible item within 14 days of receiving your order.

Conditions for Return or Exchange

• Item must be unused, in its original condition, and in its original packaging.
• Proof of purchase is required (order confirmation or invoice).
• Items damaged due to misuse are not eligible.

Non-Returnable Items

The following items cannot be returned or exchanged for hygiene and safety reasons:

• Opened or used breast pump accessories (flanges, valves, tubing, milk bottles or containers).
• Any product that has been assembled or used.
• Perishable goods.
• Customized or personalized items.

Refunds

Refunds are issued to the original payment method within 5–7 business days of us receiving the returned item. For Cash on Delivery (COD) orders, refunds are processed via bank transfer. You have the right to a full cash refund — store credit will never be imposed.

Defective or Wrong Items

If you received a defective, damaged, or incorrect item, we will replace it at no cost to you. Please contact us within 14 days of receiving your order and we'll handle it immediately.

How to Request a Return or Exchange

1. Contact us on WhatsApp or by email within 14 days of receiving your order.
2. Provide your order number and the reason for your return or exchange.
3. We will send you return instructions and a confirmation.

Disputes

In the event of a dispute that cannot be resolved directly, you may contact Kuwait's National Committee for Consumer Protection (NCCP) or the Ministry of Commerce and Industry.

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